How can we help you?
NEOSTAR is a new way of buying and selling vehicles. Each vehicle has been carefully inspected and photographed by our experts and comes with a warranty. Simple and fair. Security and trust without being forced to buy
Once you've selected Registration, you get a registration page where you can choose whether you register as a natural person or a Contracting User. Choose to register as a natural person and how you want to register (via email, Facebook, or Gmail). At your e-mail address comes a registration link that you will confirm and enter your password and other necessary information. You're registered, go get your NEOSTAR experience!!!
After registering on our platform on the right, select the BUY option, then find a vehicle that meets your criteria and start the purchase process.
When you choose a specific vehicle, arrange the time that suits you, wait for the owner of the vehicle to accept your appointment, and try the vehicle.
Did you know that all cars on the platform come with a free 15-day return and a money-backguarantee?
This gives you enough time to decide if your new car is the right choice for you or if you think it should find a new owner.
P.S. Don’t forget that the 15th day ends no later than 6:00 PM on that day!
Conditions that must be met to be eligible for a return:
The vehicle has been driven less than 1.000,00 km (one thousand kilometers);
There are no bodywork or paintwork damages that occurred after the vehicle was delivered;
There are no mechanical and/or other damages;
The vehicle matches the condition established at the “Moment of execution of the sale of the Selected motor vehicle;
No modifications/alterations have been made to the vehicle after its delivery;
The vehicle is not subject to claims and/or restrictions by third parties and/or any other restrictions and/or encumbrances and/or rights.
A purchased motor vehicle can be returned and/or repurchased with 100 % refund and/or up to the amount of the purchase price paid if within 15 days the same purchased motor vehicle:
Has been driven less than 1.000,00 km (one thousand kilometers);
There are no mechanical and/or other damages;
No modifications/alterations have been made to the vehicle after its delivery;
The vehicle matches the condition established at the “Moment of execution of the sale of the Selected motor vehicle”;
The vehicle is not subject to claims and/or restrictions by third parties and/or any other restrictionsand/or encumbrances and/or rights.
The request for return and/or purchase can be made in one of 2 ways;
By phone at 0800 8800, or
By email at [email protected]
Additional costs and/or reasons for reducing the refund amount for the BUYER-USER, in case NEOSTAR accepts to activate this warranty even if the basic conditions for activating the warranty are not met:
NEOSTAR will charge 1 € for each additional kilometer driven over 1.000,00 km (one thousand kilometers);
In case of body-paint and/or mechanical damage that occurred while using the vehicle, NEOSTAR will reduce the purchase value of the vehicle according to the damage assessment by an authorized appraiser engaged by NEOSTAR.
The activation of this warranty is not possible:
For purchased motor vehicles with more than 196 kW or sports versions of manufacturers such as AMG, RS, M series, etc.;
If the BUYER-USER and/or a related person of the BUYER-USER has already requested the activation of this warranty in the last 12 months;
If the purchased motor vehicle does not meet the conditions for activating the warranty.
If the conditions for activation have been met according to this section and/or the content of this warranty.
Notes:
The BUYER-USER can request the activation of the subject warranty even after the expiration of 15 days, for which a fair buyback price of the subject vehicle will be determined after inspection and valuation of the vehicle. NEOSTAR has the discretionary right not to activate the subject warranty and is not bound by the request of the BUYER-USER.
If the actual owner of the vehicle is a Leasing company, the BUYE-USER must terminatethe Leasing Agreement on their own and at their own expense. In the described situation, NEOSTAR will buy the vehicle from the Leasing company for the same amount that was paid (provided that the conditions for this have been met in accordance with the relevant chapter and/or content of this warranty).
NEOSTAR does not refund and/or participate in costs incurred for road usage such as registration, technical inspection, insurance policy, and other costs associated with the purchased motor vehicle.
In case of accepting the request for the activation of the warranty, NEOSTAR will refund the funds and/or the purchase price within the intendedperiod of 5 working days to the BUYER-USER's bank account.
For the purposes of activating the subject warranty, the BUYER-USER may potentially need to sign a statement(s), purchase agreement, etc.
The BUYER-USER is aware that they are obligated to present accurate and/or truthful circumstances and will not act fraudulently in their own interest and/or in connection with their request for activating the subject warranty. Any action contrary to the mentioned will be grounds for claiming damages against NEOSTAR.
The subject warranty is free of charge for the BUYER-USER, and NEOSTAR does not charge any fee for this warranty. For this reason, although NEOSTAR will attempt to secure all benefits from this warranty in favor of the BUYER-USER, it is possible that NEOSTAR will reject the request to activate this warranty. This warranty does not oblige NEOSTAR in any way, which the BUYER-USER agrees with.
NEOSTAR is a new, simple, and safe way to buy a car. Find the vehicle you want on our site. We guarantee its correctness. Each vehicle was inspected by our experts, photographed from all angles with clearly stated damage. There are no hidden surprises.
Want a test drive? Choose a time when it suits you, inspect and try the vehicle. Enjoy the safety of your choice because each car comes with a NEOSTAR warranty! The decision has been made? Take advantage of the quick and secure online payment and buy the car you want.
*terms & conditions for returns are stated in the purchase contract.
Each vehicle on the NEOSTAR platform has been inspected by authorized NEOinsspectors or our contracting partners. The over 60-point inspection clearly shows the actual condition of the vehicle, including its driving behavior. In addition to examining the vehicle, documentation, and service history, each vehicle is photographed in 360º, documenting all damages, in order to show the real condition as closely as possible. For such vehicles inspected, we guarantee NEOSTAR with a warranty of 12 months or 6 months, depending on the age of the vehicle.
Rarely does any used vehicle come with a warranty? They all come to Neostar.
All vehicles that are no longer covered by the factory warranty are accompanied by a NEOSTAR 12 month / 10000 km or 6 months / 5000 km warranty, depending on the age of the vehicle. The NEOSTAR warranty applies to all permanently installed mechanical and electronic parts of a motor vehicle listed in the Checklist through the Initial Verification and Final Verification process, except for parts and functions on the vehicle that are designated as defective, in the manner and to the extent provided in the "General Conditions" NEOSTAR Warranty "and this" NEOSTAR Warranty Scope "
When you choose a vehicle, regardless of whether you have agreed on a price with the seller or clicked on "Buy Now", you will enter the process of vehicle reservation. To make a reservation, it is necessary to make an online deposit of HRK 349,00. By entering the required data and confirming the payment of HRK 349,00 (the amount of the reservation will be returned after the test drive in case you cancel the purchase), the vehicle will be reserved. The reservation is valid for 5 (five) days, or until the remaining amount is paid. You will receive a confirmation of the vehicle reservation in your profile.
After paying for the vehicle, you will receive a confirmation and a message to select the delivery time. Your desired date will be sent to the seller and NEOSTAR representative who will be present at the delivery. If they are unable to accept your appointment, they will suggest an alternative.
For most vehicles, you can. Vehicles on Neostar can be advertised with a fixed price or open to offer. The seller can accept your offer right away or make a counteroffer.
Not necessarily. When entering a vehicle, you can select the "Fixed Price" option. In this case, there is no negotiation of the price, but the buyer can only buy the vehicle at the price you have stated in your ad. If there is no interest in your vehicle, you always have the option of lowering the price later.
First, you need to register on our platform, and then choose the Sell option and enter general vehicle data - vehicle brand, model, age, fuel, engine power, and gearbox type. The site will further specify what information you must enter, such as vehicle condition, color, mileage, chassis number, first registration date, price, etc. When you've finished entering all the data, upload a few photos of your vehicle, and post the ad. Once your ad has been accepted, suggest the desired vehicle verification appointment. The rest is our concern. Our Neoinspectors will examine your vehicle in 60-points and photograph it professionally from all angles. Only in Neostar will your vehicle be presented in a 360° view. Your ad has been published. Good luck! :)
Once you have agreed on the vehicle verification date, our expert will arrive at the agreed place and inspect your vehicle in detail in 60 points, which are divided into four categories (Stationary Vehicle, Moving Vehicle, Wheels, Under the Bonnet) to make it as transparent as possible. Based on that inspection, we'll give your vehicle a Neostar warranty.
Advertising your vehicle on our platform is completely free.
In addition to advertising being free of charge for you, we will examine your vehicle in detail in 60 points, photograph it from all angles, and based on it give it a warranty.
Unfortunately, we cannot provide a warranty on vehicles of this age and this mileage due to the conditions set out by our insurance partner, and the policy of our platform is that every vehicle advertised on Neostar must have a warranty.
At Neostar, we believe in transparency. The virtue of the Neostar is to show all the flaws. We believe that it is in your interest for the vehicle to be displayed in a real condition so that no unnecessary inconvenience occurs when selling the vehicle.
The vehicle cannot be further highlighted since all sellers on the Neostar platform are equal to us. The vehicle will be at the top only in case of a special offer (the system itself generates the obtained information about the status and information of the vehicle as well as its condition and price) and therefore the vehicle is described as a good opportunity to buy.
10 basic colours are listed when publishing the vehicle on the platform, but additional colours can be typed when entering detailed vehicle information.
All data is available to customers in case of real interest in purchasing your vehicle and following the functionality of the platform itself is an accelerated and facilitated way of communication.
Selling vehicles online through Neostar is simple and transparent. First, enter all the vehicle information you want to sell. Our system will help you with the price suggestion you can ask for, but the final price is entirely your choice. After entering the vehicle, at the time that suits you best, our Neostar Inspector will visit you, inspect and photograph the vehicle. Now you can relax because we take care of further advertising of your vehicle. A further agreement on the price and test drive is available through our online interface. You won't be bothered by unnecessary phone calls because all the relevant information and photos are clearly displayed.
In order to make the vehicle inspection as easy as possible, it is important to keep the following in mind. For starters, prepare a vehicle booklet and all the documentation you have about the vehicle you are selling. Do you have an invoice with factory warranty information? Excellent! Service history? It is extremely important to a prospective customer and shows how you maintained your vehicle, so if you have past service bills or a certified service booklet, be sure to have it ready. Finally, your vehicle will present photos taken by our Neostar inspector, so wash your vehicle before the inspection.
Once you've selected the Service option on the platform and entered the required information about your vehicle, the site leads you to select service packages. In just a few clicks, select the desired service packages and the only thing you have left is to choose the workshop. Enter your address and the system will offer you all services within a selected lap of kilometers. After you have made a decision on where to service the vehicle, enter the login information, select the desired time, and finish your order by clicking Pay in service. Your service is a settled matter, at no hidden cost!
As part of the regular maintenance of your vehicle, Neostar.com offers a wide range of service packages. To make it easier for you to choose, you can find a detailed description of each package by included items on our page. All you need is an oil replacement or would you like an additional filter replacement? You didn't have time to switch tires? No problem! Our packages cover all the work you need on your vehicle. Take a look at our offer and decide what you want to change on your vehicle.
Once you have selected the service packages, the system will lead you to select the desired service workshop. By entering your address, we offer you a view of all service partners on the Google Map, with clearly stated service prices for each service partner. It's up to you to choose the price you want.
Need an immediate service date? You're in the right place! Instant service implies that service partners with the specified option accept any term chosen by the user. The only condition is that the selected term is within the working hours of the selected service.
Neostar platform is just an intermediary between you and the service partner. By choosing the service you want, you will receive information about whether the service partner offers a guarantee on its services.
Choosing a service pack has never been easier. By clicking on the Service option and selecting your vehicle model, the site leads you to the service pack categories. Need regular maintenance? Brake replacement? Clicking the category you want opens the list of service packs, and selecting the package displays a list of the items that the package contains. Opt for one or more of them, click On Select and that's it - your packages are selected!
A factory warranty is a guarantee for correctness on the mechanical, electric, or electronic parts of a motor vehicle in the period and range of kilometers prescribed by the manufacturer of a specific motor vehicle. The fault report for the duration of the factory warranty is carried out according to the authorized service network prescribed by the vehicle manufacturer. An authorized service network of vehicle manufacturers can be found on the official website of the vehicle manufacturer for the market of the Republic of Croatia.
If you have an active service measure on your vehicle, don't panic. It is a factory solution prescribed by the manufacturer for a frequent problem on a certain series of cars. You only need to take the vehicle to an authorized service workshop and leave it to the experts to resolve the problem. And yes, it's completely free!
Having your car serviced through NEOSTAR is simple and transparent. Just enter the type of your vehicle and our system will offer you a range of service packages. Please select a service package, or more of them, enter your location, and NEOSTAR will find a service nearby. But that's not all. We will immediately calculate the exact price of the service, just for your vehicle. All you have to do is choose the service that suits you best and make an appointment immediately.
Unfortunately, we cannot accept your old photos because we think they might not be a relevant indicator of the current state of the vehicle, and since the goal of Neostar is to show the vehicle in a transparent and detailed way with all its flaws and virtues, it is necessary to take pictures in the 360° view that our Neoinspectors will take for you.
Vehicles that are not physically located in your dealership can be entered on the platform, but it can only be activated/advertised when they are physically in your location.
The payment process takes place safely through the secure transaction server and the buyer first reserves the vehicle, pays for the vehicle reservation, and then receives the information for the payment of the remaining amount. After paying the full amount, the vehicle must be prepared and delivered to the buyer, and after resolving the complete paperwork on the purchase and collection of the vehicle by the buyer, the financial sequence is the transfer of money to your account as a seller. Money is safe in the entire process because it is of great importance to us that both parties (buyer/seller) are insured.
After successfully completing the delivery of the vehicle, we immediately transfer the funds to your account. The duration of the money transfer depends on your bank. As a rule, funds paid on weekdays are visible no later than 24 hours after posting the payment, while in the case of weekends and holidays, the transaction is carried out on the first next working day.
The service history is not exclusively necessary for obtaining a warranty, several parameters are considered, from the general condition of the vehicle and vehicle information to the last service for which there must be a documented trace in the form of an actual invoice.
When educating you about using the platform and entering the vehicle, Neoambasador in charge of you will explain in detail the process of entering and photographing the vehicles you want to sell. Neoambasador will definitely be available to you for additional questions, and he will go through the process of entering and photographing several vehicles from stock with you to make it easier for you to enter them on your own later. We believe you'll do a great job!
You enter your customers' information solely for the creation of documentation (entering vehicles on/from stock or sales). The information you entered is available only to you.
The parameters you have entered into your user interface are available exclusively to you for facilitated use of the Neostar platform, but also to conduct the business as well as to issue the necessary documents when entering/selling vehicles.
Due to the full range of benefits starting from the warranty to the possibility of detailed inspection and later maintenance, it is in the interest of customers to purchase a verified and maintained vehicle with a warranty.
The commission is calculated only when the purchase is realized through the platform or providing a warranty on vehicles.
In the case of longer vehicle sales, the Neostar platform monitors customer habits and further suggests by e-mail about the price change or conditions when selling vehicles.
Do you own a car dealership or a workshop? If the answer is yes, then Neostar is the right place for you. In addition to selling your vehicles or services, we also offer a complete system for running your business for free. On top of that, for all your vehicles we will give the Neostar warranty, at no extra cost to you.
Sounds good? Let's go. Click on the Registration button and select Registration for contract users. Enter your email and we'll send you a confirmation link to continue entering your information. Once you have entered the information about you the legal entity, some of our employees will contact you and visit in person to present you Neostar possibilities and to sign a cooperation agreement.
Welcome!
Unfortunately, we don't just sell tires, we sell a complete service with mounting.
Unfortunately, we only sell new tires with mounting service included.
Once you have selected the desired tires, the system will lead you to choose the nearest mounting services.
Unfortunately not, we only sell a complete set of tires with mounting service included.
Each tire on its side page contains a label that is also the most important parameter when choosing the right tire for your vehicle. Below are descriptions of all the markings on the tires:
Eg. 205 /55 R17 95 H M+S DOT 36/19
205 - Tire width in millimeters, side by side of the tire
55 - The height of the tire is expressed as a percentage of its width. For example, if the tire is 225/45, this means that the tire is 225 mm wide and its sidewall height is 45% of its width, or 101 mm.
R- The designation describes the way in which the fibres of the internal load-bearing structure are oriented. Modern tires are almost exclusively radial structures and bear the R mark. They provide better performance and longer service life than classic diagonal tires.
17 - The size of the rim, expressed in inches, indicates the diameter of the rim to which the tire is intended.
95 - The load-bearing index is the marking for the load capacity of the tire. In the case of passenger vehicles, this index ranges from 75 (387 kg per tire) to 100 (800 kg per tire).
H- The speed index indicates the maximum speed for which the tire is intended. The letter marks most commonly encountered on passenger vehicle tires range from Q (up to 160 km/h) to Y (up to 300 km/h).
M+S - purpose code. If the tire is intended for use in snow and mud, it will bear the M+S mark.
DOT 36/19 - The DOT mark shows the date the tire was manufactured. The first number indicates the week, and the second the last two digits of the year in which the tire was produced.
Buying tires through Neostar is very easy! In the right corner at the very top of the page, select the Tires option. In just a few steps, choose those tires' characteristics (width, height, diameter, price, manufacturer, a brand of vehicle, etc.) that suit your vehicle. Choose the tires you want, and click on "Add to cart". Next, select the nearest service point that suits you and proceed to payment. Your tires will be waiting at the workshop!
Your car stopped on the road? You can´t turn it on? If your vehicle is not in driving condition and you have a mobile warranty activated, you have the right to transport the vehicle to the first authorized service workshop. You are entitled to this service by regularly maintaining your vehicle in authorized services for the brand of your vehicle.
PPMV is an abbreviation for a special tax on motor vehicles that can be divided into a system of taxation of new and used motor vehicles. It is determined on the basis of carbon dioxide emissions expressed in grams per kilometer, the selling price of a motor vehicle, engine power in kilowatts, engine volume in cubic centimeters, and exhaust emission levels.
The price of all vehicles on the Neostar platform is included in our commission which amounts to 1% of the total price of the vehicle. We believe that all services and benefits offered by the purchase, sale or service of vehicles on the platform justify this, compared to the competition, low fee.
Don't worry, we'll keep your data and use it in accordance with GDPR regulations. OIB will be essential for us to complete the process of buying or selling vehicles.
In Neostar we believe in transparency and the inspection is carried out according to clearly defined points of inspection published on our site. It is extremely important for us to ensure the same standard of publication of all vehicles on our platform and you can leave this part without worry to our experts who will make sure that your vehicle is presented in the best light.
Good news! You don't have to collect documentation because we are sure you already have everything prepared! Prepare a vehicle registration certificate, ID card, and service history so that our colleagues can record that you regularly took care of your vehicle.
For vehicles with the tag Reserved, the reservation is paid in the amount of HRK 2000 and if the purchase is not realized in the period of 48h, the vehicle will be again available for purchase.
Since we are a digital platform, for us e-mail is your virtual identity and without it you will not be able to register on the platform.
We do not obligate you to sell the vehicle through the platform, but in this case, we will not be able to provide a warranty for your vehicle. Therefore, we definitely advise you to use the full potential of the platform which we offer because this is an opportunity that is not to be missed!
In case you forgot your password, after incorrectly entering the password, you have the option (link) to request its change. After selecting the link and requesting a change and entering an e-mail address, you will receive a notification through which you will be able to enter a new password.
All vehicles no longer covered by the factory warranty are monitored with a NEOSTAR warranty lasting 12 months/10000 km or 6 months/5000 km, depending on the age of the vehicle. Neostar warranty applies to all permanently installed mechanical and electronic parts of the motor vehicle listed in the Check List through the initial verification and final verification process, except for parts and functions on the vehicle that are indicated as defective, in the manner and to the extent provided for in the "General Terms and Conditions of neostar warranty" and this "Neostar Warranty Scope".
Your vehicle may be published in verified or unverified status. The difference in status is reflected in the fact that the unverified vehicle has not been inspected by the Neostar team and for such a vehicle Neostar.com cannot guarantee, what is indicated to potential buyers. The vehicle with verified status is inspected by the Neostar team in 60 points (checklist) which guarantees the correctness of all entered data and indicates the condition of the vehicle in the advertisement. If you want your ad to be published as verified, choose this option through the platform. You need to pick a date and our Neoinspektor will do the rest of the work.
Neoinspectors are our experts who will examine your vehicle in detail and photograph it from all angles so it can be presented in the best possible way.
All vehicles on the Neostar platform (excluding vehicles with factory-warranty ) are covered by the Neostar warranty. There are two conditions that must be met for the warranty to be activated:
- The user must be registered on the platform
- It is necessary that the vehicle has the proof of the last service made in accordance with the prescribed service interval by the vehicle manufacturer
And how to order to warranty service?
In the beginning, as for other processes on the platform, it is necessary to register. More details about the registration process can be found in the article: User registration – NEOSTAR
Once the registration process is complete, select the option Service at the top of the site. Making an appointment for the service that is financed through the warranty is made identically as of any other package offered on the platform. The difference is only in the selection of a specific service package - NEOSTAR WARRANTY. Below is a step by step description of the process of making an appointment for the warranty service.
After you have accessed the platform and selected the Service option, the system home page opens.
In the drop-down menu on the general vehicle data entry page, select the age, make, fuel, and vehicle model.
After selecting the required parameters, the system further navigates you to the selection of engine power and type.
Select the NEOSTAR warranty package from the next menu.
After selecting the desired service package, you automatically store it in the shopping cart. The next step is to select a service workshop.
By clicking on the selection of the workshop, a menu for entering your address and selecting the service within the offered area opens.
By entering your address, the system automatically offers all services in the selected area.
After selecting the desired service, the location and address of the service are displayed.
After selecting the desired service, you only need to choose the term that suits you. After entering the required vehicle information, clarification of the problems you have with the vehicle (option Tell us more about the problem with the vehicle) and the desired date and time, and the selection of the payment method, the process of making an appointment for the service is completed.
We would like to draw your attention once again that, as stated in the terms of the Neostar warranty, for each reported defect, customer-user participation in the amount of repair (franchise) is required, namely:
875 HRK (eight hundred and seventy-five kunas), including VAT, for a vehicle under the age of 10 (ten) and with less than 200,000 km (two hundred thousand kilometers) driven, reported at the time of the purchase of the Selected Motor Vehicle (for example: if the repair of the reported defect costs 875 HRK, then the whole amount (875 HRK) is paid by the CUSTOMER-USER; if the repair of the reported defect costs 1,000 HRK, then the first 875 HRK is paid by the CUSTOMER-USER, and the remaining amount (125 HRK) is the cost of NEOSTAR);
Or
1,875 HRK (one thousand and eight hundred seventy five) including VAT, for a vehicle older than 10 (ten) years and with more than 200,000 km of two hundred thousand kilometers), reported at the time of the purchase of the selected motor vehicle. In this case, in case of failure, the maximum cover for all failures within the duration of the neostar guarantee is 6,500 HRK (six thousand and five hundred kunas), including VAT (for example: if the repair of the reported defect costs 1,875 HRK, then all 1,875 HRK is paid by the CUSTOMER-USER; if the repair of the reported defect costs 6,000 HRK, then the first 1,875 HRK is paid by the BUYER-USER, and the remaining amount (4,125HRK) is at the expense of NEOSTAR If the repair of the reported defect costs 9,000 HRK, then the first 1,875 HRK is paid by the CUSTOMER-USER, the amount of 5,325 HRK is the cost of NEOSTAR, while the remaining amount (1,800 HRK) is also paid by the CUSTOMER-USER).
For all other conditions of the NEOSTAR warranty, please check the General Terms and Conditions, especially the sections "NEOSTAR warranty- requirements for exercising rights" and "NEOSTAR warranty-exemptions".
You can contact us through multiple channels: by phone at 0800 8800, via Chat in the lower right edge of the screen, contact form, and various social networks such as Instagram, Facebook, and Twitter.